Tickets & Venue Policies

Face masks for audiences are encouraged, but not required.

Beverages may be brought into the Mainstage in sealed and spill-proof containers. 

Food is not permitted inside the Mainstage for any performance.

By entering the premises, you affirm that you are not experiencing symptoms such as fever, chills, shortness of breath, cough, fatigue, muscle or body aches, headache, loss of taste or smell, sore throat, congestion or runny nose, nausea or vomiting. You also affirm that you have not received a positive COVID-19 test within the past ten days.

If you are experiencing symptoms, please contact us at [email protected].

For the safety of our artists and crew, no backstage visits or meet-and-greets will be permitted. If you wish to greet members of the cast, please meet them outside following the performance. All TFANA artists, vendors, and staff are subject to a mandatory vaccination policy. 

Improvements at Polonsky Shakespeare Center

Indoor air quality and filtering has been enhanced by installation of an iWave ionization system throughout the facility.

We have enhanced our cleaning procedures, with sanitizing of all high-touch surfaces in the lobby and restrooms before and during each performance. Armrests and guardrails within the Mainstage are sanitized between performances. Assistive listening devices are sanitized before and after each use.

Our Front of House staff will scan tickets for contactless admission.

Late seating is done at the discretion of House Management. If you arrive late, we will seat you at the earliest opportunity. Please keep in mind, however, that we must wait until an appropriate moment in the show to seat latecomers to avoid disrupting the performance. To minimize disruption during late seating, you may be directed to take a seat other than your ticketed location.

Thank you for helping us to preserve the wonderfully intimate setting that our venue provides.

The use of cameras, audio recording devices, and video recording devices of any kind during a performance is strictly prohibited.

Theatre for a New Audience is committed to equality, diversity, and inclusion in our theatre and in our community. We pledge to stand for and protect the values of inclusion, participation, and compassion for everyone—regardless of race, class, religion, country of origin, immigration status, (dis)ability, age, gender identity, or sexual orientation. We are committed to ensuring that Polonsky Shakespeare Center is a safe space for all.

We welcome the feedback of all audience and community members regarding ways in which we can strengthen our commitment to equality, diversity, and inclusion. To provide your feedback, please email [email protected].

Gender diversity is welcome at Theatre for a New Audience. All are welcome to use the restroom that best fits their identity. In addition to men’s and women’s restrooms on the first floor, there is a gender-neutral single-stall private restroom on the mezzanine level (third floor).

Theatre for a New Audience is committed to providing accessible programs and services for our patrons with disabilities. Access for wheelchair users and individuals with limited mobility is available on all floors of Polonsky Shakespeare Center. When ordering tickets, please let us know if you or someone in your party uses a wheelchair or has limited mobility so that we can ensure that your seats meet your accessibility needs. For questions about accessible seating, please email [email protected] or call 646-553-3880 (Box Office hours: Monday-Saturday, 1PM-7PM).

Assistive Listening Devices that transmit sound via headsets are available for all performances. For an Assistive Listening Device, please visit the box office before entering the mainstage theatre.

Theatre for a New Audience is an equal opportunity employer and does not discriminate on the basis of race, creed, religion, color, citizenship status, sex, age, national origin, (dis)ability, marital status, sexual orientation, gender identity/expression, unemployed status, veteran status, or any other characteristic protected by applicable federal, state, or city law in admission or access to, or employment in, its programs and activities.

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